WHAT WE DO

WEBSITE SUPPORT PLANS

WHAT WE DO

WEBSITE SUPPORT PLANS

lifesaver
Protecting your investment

Website Support & Maintenance

The software that powers your website is just like any other software. It needs to be updated and maintained to continue performing optimally. All too often we see websites that are poorly maintained become a security risk, begin running slowly, or start behaving unpredictably. This leads to poor a experience for your website users and ultimately means you are loosing valuable traffic that would otherwise convert into new customers. So without monthly maintenance and support you may actually be throwing money out the window.

Protecting your investment

Support you can count on

Support

We offer unlimited support packages because there shouldn't be anything holding you back from updating your site. The package includes unlimited 30 minute support tasks, which can be used for anything from sending us your blog updates, plugin installation, and form configuration, to small coding tasks like layouts, fonts, and colour changes. Basically anything which can be done in 30 mins. If it takes longer, thats fine, you can order 1 hr and 2hr jobs.

Quarterly Site Review

Each quarter we will review your website by analysing Google Analytics data and produce a report detailing ways you could improve you site. We'll find out what pages are converting, analyse user flows, and review your marketing activity. You can then book development time to implement any changes you need to drive growth. Your website is a business tool which you need to keep sharp and to beat the competition you need to be constantly evolving.

Maintenance

Site maintenance is bundled in with dedicated support in our monthly website care packages. We take care of software, security updates, performance optimisations, backups, monitoring, and more. We know it is important that your website performs optimally for the best user experience and to protect your investment.

Monthly Strategy Call

We offer a monthly strategy call as part of our premium package. This is where we get in depth and discuss in detail your digital marketing strategy. We'll analyse your market and competitors to develop strategies to achieve your business goals and take your digital marketing to the next level.

Breathing new life into your old site

Website Tuneup

Our Website Tune-Up is just like a service for your car. Each year we take our car into the mechanic and get the oil changed, the tires checked, the light bulbs tested etc. Just like a car, if you don’t maintain your website on a regular basis, it can get a bit loose and things might stop working as they did when you first got it.

Our Website Tune-Up includes:

  • Detailed website review and recommendations report
  • Full website backup to save a copy of your valuable website data
  • Speed optimisation to improve website load time for your visitors
  • Website software upgrades for better security and latest WordPress features
  • Broken link scan and fixing for better SEO
  • Also included is 2 hours of dedicated support, design & development time to help fix any issues and implement key recommendations.
  • Complete security scan to keep your visitors safe. If we do discover any nasties, we advise you to sign up for one of our monthly website support packages to take advantage of our WordPress security hardening and protection services.

Investment: $499

package
Ensuring your site is running optimally

Website Support Packages

Our website support packages are designed to suit your budget and include essential services that your site needs to succeed. Our most popular plan includes unlimited 30 minute jobs which can be used for anything from sending site updates and blog posts to layout and font changes. There's no risk, you can cancel at any time. Just give us 30 days notice. If you change your mind and need more or less support, changing plans is easy. Allow us 24 hours during business days to setup your plan and you're good to go!

How to get started

Seriously good support is just around the corner. 

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STEP 1

Select a plan below and enter your details on the follow page. Leave us a message if there is anything we should know.

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STEP 2

We'll go over your site with a fine tooth comb and identify areas for improvement. From this we'll produce a site report.

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STEP 3

We'll send an invoice with a link to your report. Pay the invoice and we'll set you up on our service platform.

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STEP 4

You can start sending us your support requests! We aim to complete all support requests within 24 hours business days.

A LEVEL OF SUPPORT TO SUIT YOUR BUDGET

 

   

  • Initial Website Audit
  • 30 mins support each month
  • Detailed Monthly Report
  • 24/7 Uptime Monitoring
  • Daily Website Backups
  • Security Monitoring and Malware Cleanup
  • Batch WordPress Core & Plugin Updates
  • Unlimited 30 min Support Requests *
  • Priority Support
  • Quarterly Website Review
  • WordPress Training Videos
  • Image optimization plugin to speed up your site
  • Google Analytics Report
  • Manual Plugin and Core Updates
  • Scan and fix broken links
  • Monthly Strategy Call 30 mins

STARTER

$129 /mo

  • Initial Website Audit Included
  • 30 mins support each month Included
  • Detailed Monthly Report Included
  • 24/7 Uptime Monitoring Included
  • Daily Website Backups Included
  • Security Monitoring and Malware Cleanup Included
  • Batch WordPress Core & Plugin Updates Included
  • Unlimited 30 min Support Requests * -
  • Priority Support -
  • Quarterly Website Review -
  • Wordpress Training Videos -
  • Image optimization plugin to speed up your site -
  • Google Analytics Report -
  • Manual Plugin and Core Updates -
  • Scan and fix broken links -
  • Monthly Strategy Call 30 mins -

STANDARD

$229 /mo

  • Initial Website Audit Included
  • 30 mins support each month Included
  • Detailed Monthly Report Included
  • 24/7 Uptime Monitoring Included
  • Daily Website Backups Included
  • Security Monitoring and Malware Cleanup Included
  • Batch WordPress Core & Plugin Updates Included
  • Unlimited 30 min Support Requests * Included
  • Priority Support Included
  • Quarterly Website Review Included
  • Wordpress Training Videos Included
  • Image optimization plugin to speed up your site Included
  • Google Analytics Report Included
  • Manual Plugin and Core Updates -
  • Scan and fix broken links -
  • Monthly Strategy Call 30 mins -

PREMIUM

$369 /mo

  • Initial Website Audit Included
  • 30 mins support each month Included
  • Detailed Monthly Report Included
  • 24/7 Uptime Monitoring Included
  • Daily Website Backups Included
  • Security Monitoring and Malware Cleanup Included
  • Batch WordPress Core & Plugin Updates Included
  • Unlimited 30 min Support Requests * Included
  • Priority Support Included
  • Quarterly Website Review Included
  • Wordpress Training Videos Included
  • Image optimization plugin to speed up your site Included
  • Google Analytics Report Included
  • Manual Plugin and Core Updates Included
  • Scan and fix broken links Included
  • Monthly Strategy Call 30 mins Included
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Click to view

Sample Client Report

Has it been a while since you performed any maintenance on your website?

* We aim to complete your tasks within 24 hours (Mon-Fri) of receiving your request, but often much sooner. Additional - 1hr block: $195, 2hr block $395.

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Click to view

Sample Client Report

Has it been a while since you performed any maintenance on your website?

Website Support Packages

FREQUENTLY ASKED QUESTIONS

Does the time on the Starter Plan roll over?

No, the 30 mins on the starter plan resets each month. This enables us to provide you with immediate support.  

What happens if my site gets hacked?

This is one of the great benefits of being on one of our plans. Free malware cleanup and security checks are standard, so you can rest assured that your site is protected. 

What tasks are included in the unlimited support time?

We can make content updates, theme or stylesheet adjustments, install new plugins, configure forms and much more. From code to general WordPress issues, we’ll take care of almost anything that can be done within 30 minutes. 

What if I need more than 30 mins support time?

If we estimate a task to take more than 30 minutes, we’ll give you the option to purchase a Medium (1 hr - $195) or Large (2 hr - $395) one-off task. If the task is even larger, we can quote you on the development time.

What are your support hours and response time?

We strive to complete all tasks within 8 business hours but it usually happens MUCH faster. Our business hours are currently Monday through Friday, 7am-5pm AEST.

My website was built by another developer

Although our plans are for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated WordPress team. We first like to do an initial Website Evaluation to become familiar with the website, how it was built and any potential issues that could arise. From here we'll let you know if you need one of our website tuneups to breath new life into your website. Most importantly we will make a list of issues to fix and suggestions for improvements needed in order to proceed with the website on a monthly plan.

Are you ready to level up
your online presence?